Important Info
HCPC Registered | 10+ Years NHS & Private Experience | Accepted by Bupa, AXA, Vitality & WPA
Late Cancellation and No-Show Policy
Appointments cancelled with less than 24 hours’ notice, or missed without notice, may be charged up to the full appointment fee.
This fee reflects the reserved clinic time, the inability to offer the appointment to another patient at short notice, and the administrative time involved.
By booking an appointment, you agree to this policy and authorise The Bristol Physio to charge any agreed deposit or stored payment method where the late cancellation or no-show policy applies.
This policy does not apply where cancellation is due to exceptional circumstances, which will be reviewed on a case-by-case basis.
Booking and Deposit Policy
To secure your appointment, all online bookings must be paid in full at the time of booking.
For health insurance-funded appointments, a £35 deposit will be taken at your first appointment. This deposit is held to cover missed appointments, same-day cancellations, or appointments cancelled with insufficient notice.
If you attend your appointments as planned, the £35 deposit will be refunded in full once your treatment sessions are complete.
The deposit is not an additional treatment fee. It is only used if the cancellation or missed appointment policy is triggered. This policy helps protect clinic time and ensures appointments remain available for patients who need them.
Chaperone, Support Person or Trusted Person
You are welcome to bring a chaperone, support person or trusted person to your appointment if this would help you feel more comfortable.
This may be a family member, friend, carer or another person you trust. They can be present during your consultation, assessment or treatment, where appropriate.
As The Bristol Physio is a sole practitioner clinic, a chaperone may not always be available on site. If you require a chaperone and are unable to bring your own support person or trusted person, please let me know before your appointment. This allows me time to try to arrange for a suitable third party to be present.
If a chaperone is required but has not been arranged in advance, it may not be possible for the appointment to go ahead.
"After tearing my Achilles and having surgery, Danny helped me get back to running pain free"
Julia S. - Happily running again after a Achilles tendon surgery